Press Release
- Date:
- Monday, June 10, 2002
- Contact:
- David Peikin
- Phone:
- (301) 918-0818
- Email:
- G1@schwartz-pr.com
Union Telephone Selects Group 1's
DOC1 Suite To Generate and Archive
Personalized Customer Communications
Group 1's Customer Communications Management Suite to Support Union's Comprehensive Telecommunications Services Offerings
Lanham, MD — Group 1 Software (Nasdaq: GSOF), a leading provider of customer relationship management (CRM)-enabling software solutions, today announced that Union Telephone of Mountain View, Wyoming has selected its DOC1 customer communications management suite. Union offers a wide variety of telecommunications services, including cellular, local and long distance telephone, Internet (including DSL) and cable television to customers in Wyoming, Utah and Colorado.
The DOC1 suite is an integrated, end-to-end customer communications management solution, providing both print and Web delivery. The solution gives businesses complete control of the document lifecycle, from content design, generation, and presentment to archive, retrieval and payment. Personalized, high impact communications with customers and prospects are the sought-after end results of all CRM initiatives.
“While we do not have the same number of customers or geographic penetration as the nation's largest telecommunications services providers, we offer the same range of services,” said Keith Moyes, IT Director at Union Telephone. “Therefore, we require a document generation solution that is flexible enough to support our many different billing needs and formats. In addition to meeting these operational requirements, the DOC1 suite allows us to develop and incorporate targeted cross selling and up selling messages on business communications. We will also utilize DOC1's archive component, which offers efficient online storage and retrieval of customer bills.”
With DOC1's messaging component, businesses can select individuals who should receive messages based on customer data such as usage or purchase history. The solution offers full control over message content, format, and selection criteria. The suite's integrated archival component lets businesses maintain years of billing and statement data online that can be accessed in real-time, regardless of historical archive size.
“As Union Telephone's selection of the DOC1 suite illustrates, our solutions provide the flexibility to support the document generation, delivery and storage needs of local and regional businesses as well as national and multinational corporations,” said Alan Slater, president of Group 1's DOC1 Division. “With this technology, Union Telephone can tailor information to each recipient, transforming routine communications into strategic selling tools that strengthen loyalty and improve retention.”
To see a product demonstration of the DOC1 suite, visit Group 1's booth (#302) at Billing World 2002, June 18-20 in Baltimore, Maryland at the Baltimore Convention Center.
Group 1 Software (Nasdaq: GSOF) is a leading provider of customer relationship management (CRM)-enabling software solutions for data quality, marketing automation, customer communications management and direct marketing applications. Group 1's software systems and services enable 2,500 customers worldwide to market smarter by helping them find, reach and keep customers. Founded in 1982 and headquartered in Lanham, Maryland, Group 1's solutions are utilized by leaders in the financial services, banking, retail, telecommunications, utilities, e-commerce, and insurance industries. The company's customer base includes such recognized names as Acxiom, AT&T, Charles Schwab, Entergy, GEICO, L.L. Bean, Wal-Mart and Wells Fargo. For more information about Group 1, visit the company's Web site at http://www.g1.com.
The Union Telephone Company recently celebrated its 88th anniversary as a local telephone company and plans to continue service to its customers well past the year 2000. The company's local service is the reason for which the company was founded in 1914. The Union Telephone Company serves 23 rural communities in Wyoming, Utah and Colorado. Besides basic telephone service, Union offers voice mail, call waiting, call forwarding, conference bridges, 800 numbers, caller ID, call blocking, and live operator service.